发表于 2013-8-26 17:15:44
I am glad to inform the room status as below.
1. As we talked in SMS. The rooms are fully booked so Malia Beona is applied.
Chiristmas is the peak season, rooms are fully booked..
Because you change the hotel, the room rate is changed. Difference @ RMB xx more per night including peak surcharge start from 23Dec
2.also, please note that as Puri Santrian is fully booked on 30Dec, and they have the policy of minimal stay of 3 nights, so I prolong 1 night in Lake View, and then stay the rest of night in Puri Santrian.
3. there is compulsory gala diner on 31Dec in Pur Santrain, rate @ xxx per adult
And, you also can stay the 3 nights in Nature resort, the difference @ RMB xxx total
acom 1 Ayana Resort And Spa Resort Room 12.16-12.20 daughter/mother/son Confirm
acom 2 Melia Beona Prremium room 12.20-12.22 Confirm
acom 3 Melia Beona Prremium room 12.22-12.25 daughter/mother/son/father Confirm
acom 4 Elephant Safari Park Lodge Standard Room Garden View 12.25-12.26 Confirm
acom 5 Mara river safari lodge Tandala/Twiga Suite 12.26-12.29 Confirm
acom 6 Lake View Deluxe Room 12.29-12.31 mother/father/son Confirm
acom 7 Puri santrian Garden Wing 12.31-1.3 Confirm
acom 9 Novotel Nathan Rd Superior Room 1.3-1.5 Confirm
So, the total difference is
If stay in Puri Santrian
If stay in Nature
Natura Resort & Spa Traditional Villa 12.31-1.3
I tried to keep the original price.. however, due to the room availability and the hotel policy, there are some changes. Hope you can understand.
If you have any questions, please feel free to contact us.
Thank you & Have a nice day!
I m very surprised from your room status. Mrs xxx gave me contact on your office and she told me that you are professional. I would like you explaine me how is possible that we paid you for our holiday and you make after room status . On your proposal which I have valid we have status room and flight. Now you add some more charges for rooms because of Christmans and new year.
If I accept - valide- confirm and pay some holiday, doas it mean that I pay for what did you propose not for what you will propose me.
If you made some mistake I can understand but I can not pay for your mistake. I don't want to pay for additional price and really I can not understand what is happened because It is not first time that I buy holiday. During period when we will be all family at Bali I need 2 rooms, my daughter has 17 years and she don't sleep with us in the room, in you status I can not see If we have 1 or 2 separate rooms. if you have some suite or vila where is separate rooms is ok.
If is not possible guarantee our holiday please come back us the money and I don't want any holiday. We was ready accept next holiday in Vietnam but now I afraid that we will pay and you will change again all.
Really is it not professional. and I can not accept this condition. So we have 2 posibilities :
1- we buy for our holiday and you apply condition
2- come back us the money and we stopped all...
Salutation, Best regards,
I think there are some misunderstanding not mistake.
1. I think for most agency, the procedure is like this we offer you a quotation first and then waiting confirmation. after confirmation, they will start to make the reservation and booking flight. so, the price is based on quotation, I have to contact with the hotels to confirm the rooms(rooms are not always available, they may sold out). and then final confirmation.
Regarding to your case here, as the flights tickets are close to the deadline, I have to confirm the flight to make sure this trip and then confirm the hotels. As some of the hotel are sold out and some hotels’ policy, I have to make some changes. I really cannot keep the pattern as it was.
2. In your trip, the period is long and involving a lot of hotels. I cannot reserve them before, as first important, your travel plans has changed couples of times, I don’t know which to block. second, uncontrollable time change, original back date is 4Jan and now is 3 Jan. The start date delayed one day, too. Third, I don’t know if you will take this trip or not. If you cancel trip for some reason, I have to cancel all the hotels, due to the peak season, some even have penalties. That’s really a huge work. You have to understand. There are so many uncontrollable factors. But, thank God, luckily, most hotels are available.
Also, please note I tried really hard to confirm the old ones, however, indeed room fully book and due to the policy, I really cannot guarantee the original one. so I have to inform the room changes and rate change.
3.Regarding to the rate change, we are not charging you for no reason. Different hotel have different price. that’s why for the Melia. For the compulsory gala dinner, that’s the hotel policy. it changes year by year. and can only know the rate when you book it. sorry for this
4. Please note that I was based on triple room since the first mail. also I always state as twin share, no other mention of 2 rooms. and there is no response from you side to say twin share, triple share after my quotation. I thought you accept the change….
5. we are a professional trip planner, but still we have to get to know each other. like your family member number, age, your hotel preference and so on. This is our first time work on the trip, a really big and complex trip together. there are many unfamiliar part. For some of clients, we always discuss all the detail through email which made the trip clearly. For some of other clients, we are familiar with each other, they can only see the proposal and they decide really quick.
6. for your trip here, as you are clients recommended here, I really did not margin much on it. normally for a trip like this, we will charge 5% of total. However, to you case, I just charge less 3%. This is really not equivalence to my work. I just think you are clients’ friend. This is a friendship rate.
7. Concerning the Vietnam trip, you really don’t have to worry about that. as you plans earlier than Dec. and not a so complex trip with fixed timetable, there won’t much change. But, I have to say, nha trang also is a hot destination during the Chinese new year. I only hold one room in An Lam. So if you decide to go, please do decide quickly.
Sorry for what happened now. hope the explanation above can clarify this situation. I have been trying my best to get the most smooth routine and find the best solution to save money for you.
Finally, please kindly let me know which hotel do you choose in your last 3 days in Bali. Nature or Puri.
Thank you & Have a nice day
I never order holiday like this.. for me is not normal. I pay for proposal, it is really carzy.
that's really not ok! I send you my friends
and know they are angry with me!